CUSTOMER AGREEMENT

This is a legal contract between AVA Trade EU Limited, herein after known as ("AvaTrade", “us” or “we”) its successors and assigns, and the party/parties (the "Customer", “client” or “you”) executing this document. This document, together with our Risk Disclosure Statement, Order Execution Policy, Trading Conditions and Charges, Conflict of Interest Policy, Client Asset Key Information Document, Key Information Document and Privacy Statement, which are found on our website (together the “Client Agreement”) represents the terms with which AvaTrade will do business with Customer. This document sets out the respective rights and obligations of both parties in connection with this service and both parties will accept and be bound by these terms on acceptance of the terms contained herein and on completion of the application form by Customer.

 

In connection with opening an account with AvaTrade to speculate in, and/or purchase, and/or sell, Forex, Contracts for Differences (hereinafter referred to as “CFDs”), Options (hereinafter referred to as “Options”) and Spread Betting, in commodities, metals, currencies and indices, and the receipt of such other services and products as AvaTrade may, in its sole discretion, determine to offer from time to time in the future, Customer acknowledges that it has been advised and understands the following factors concerning trading in the over the counter market (“OTC”) and/or Spread Betting market, in addition to those contained in the Risk Disclosure Statement which has been provided to Customer. We trade contracts for differences (“CFD”) transactions in OTC.

 

In consideration of AvaTrade agreeing to provide services to “Customer”, “client” or “you” in connection with the purchase of Forex, CFDs, Options and Spread Betting in commodities, currencies, metals and indices and the receipt of such other services and products as AvaTrade may, in its sole discretion, determine to offer from time to time in the future and which may be purchased or sold by or through AvaTrade for Customer’s accounts(s), Customer agrees that the following rights and obligations will govern the relationship between AvaTrade and Customer.

 

IMPORTANT NOTICES

OTC trading means that trading does not take place on a regulated exchange. There are no guarantees as to the credit worthiness of the counter party of your Forex, CFDs, Options and Spread Betting position. Also, there may be certain cases in which trading liquidity decreases, causing Forex, CFDs, Options and Spread Betting in commodities, currencies, metals and indices to cease, thereby preventing the liquidation of an adverse position which may result in a substantial financial loss.

 

Target Market

 

Trading in CFDs will not be appropriate for everyone. In general, AvaTrade considers that the product should be used by persons for whom some or all of following applies: (1) is an Elective Professional Client,

 

or (2) is a Retail Client who (a) has sufficient relevant knowledge and/or experience; (b) has the ability to bear a 100% loss of all funds invested; (c) has a high-risk tolerance; and (d) the intended use of the product comprises one or more of the following reasons: short-term investment, speculative trading, portfolio diversification and/or hedging of exposure to an underlying asset.

 

AvaTrade does not provide investment advice. The market recommendations, signals, information provided by and/or distributed by AvaTrade are general in nature and based solely on the judgment of AvaTrade’s personnel or from third party information providers. These market recommendations may or may not be consistent with the market position or intentions of AvaTrade, its affiliates, and/or employees. The market recommendations and information provided by AvaTrade are based upon information believed to be reliable, but AvaTrade cannot and does not guarantee the accuracy or completeness thereof or represent that following such recommendations will eliminate the risk inherent in trading Forex, CFDs, Options and Spread Betting. Any market recommendations of, or information provided by, AvaTrade does not constitute an offer to buy or sell, or the solicitation of an offer to buy or sell, any OTC transaction. Customer understands and hereby agrees that Customer is capable of, and solely responsible for, assessing the merits and risks of any trade it may enter into with AvaTrade.

 

Customer understands that AvaTrade does not permit its Customer representatives to either exercise discretion or manage an OTC account. If Customer’s account is not being traded with Customer’s authorisation, Customer must notify AvaTrade immediately.

 

AvaTrade’s margin policies and/or the policies of those banks/clearing houses through which trades are executed may require that additional funds be provided to properly margin Customer’s account and Customer is obligated to immediately meet such margin requirements. Failure to meet margin calls may result in the liquidation of any open positions with a resultant loss. AvaTrade reserves the right to refuse to accept any order.

 

Customer understands that it must carefully review the reports relating to Customer’s trading posted online by AvaTrade. All reports of execution and statements of accounts will be deemed final unless customer objects within two business days of being posted. Objections may be made initially by email or by telephone, but must be confirmed thereafter in writing.

 

Customer understands that AvaTrade may establish rules and provisions for client accounts, including but not limited to minimum account size, investment time period, commissions and fees, leverage size per instrument, mark ups, rules relating to stop losses and limits, rules relating to rollovers, rules relating to margin calls, or any other financial arrangement, and that such rules and provisions may be changed by AvaTrade from time to time.

 

Customer has read and understands the Customer’s obligations and rights under this Customer Agreement and agrees and acknowledges that this Customer Agreement, Risk Disclosure Statement, Order Execution Policy, Trading Conditions and Charges, Conflict of Interest Policy, Client Asset Key Information Document, Key Information Document and Privacy Statement will comprise the terms of the

 

Customer’s relationship with AvaTrade. The Customer agrees that Customer is fully responsible for making all decisions as to transactions effected for Customer’s account. Customer has considered the foregoing factors and in view of Customer’s present and anticipated financial resources, Customer is willing and able to assume the substantial financial risks of OTC trading.

 

IT IS THE CUSTOMER’S RESPONSIBILITY TO FIND OUT ALL NECESSARY INFORMATION ABOUT TRADING IN FOREX, CFDs, OPTIONS AND SREAD BETTING AND AVATRADE TERMS AND CONDITIONS AND MAKE SURE THAT ALL RISKS AND ARRANGEMENTS ARE DISCUSSED AND CLEARLY UNDERSTOOD PRIOR TO ANY TRADING ACTIVITY.

 

  • TERMS AND HEADINGS

  • “AvaTrade” shall, where the context so permits or requires, be deemed to mean AVA Trade EU Limited its subsidiaries and affiliates and their successors and assigns;

  • "Central Bank" shall mean the "Central Bank of Ireland" or any successor authority thereto.

  • "Customer" shall mean the party (or parties) who have agreed to be bound by the terms of this Agreement;

  • "Agreement" shall include this agreement and all other agreements and authorizations executed by Customer in connection with the maintenance of Customer’s account with AvaTrade.

“MiFID” shall mean The Markets In Financial Instruments Directive II (MiFID II) 2014/65/EU “Applicable Regulations” means: (a) the Central Bank regulations; (b) rules of a relevant regulatory authority; (c) the rules of a relevant Exchange; and (d) all other applicable laws, rules and regulations as in force from time to time, as applicable to this Agreement, any Transaction, or our Electronic Trading Services; The paragraph headings in this Agreement are inserted for convenience of reference only and are not deemed to limit the applicability or affect the meaning of any of its provisions.

  • INFORMATION ABOUT AVATRADE

  • AVA Trade EU Limited, trading as “AvaTrade”, is a member of the Ava Group.

The Ava Group consists of:

  • Ava Trade Ltd.

  • Ava Trade EU Limited.

  • Ava Capital Markets Australia Pty Ltd

  • Ava Trade Japan K.K

  • Ava Capital Markets Pty AvaTrade is a company incorporated under the laws of Ireland and is regulated in the Republic of Ireland by the Central Bank as an investment firm under the MiFID Regulations. The MiFID Regulations transpose the MiFID into Irish law. The Central Bank, Ireland’s financial services regulatory body, is responsible for the regulation of financial services providers in the Republic of Ireland. AvaTrade is authorised by the Central Bank under the MiFID Regulations to provide the investment service set out in paragraph below:

  • Investment Service: Dealing on own account, meaning the activity of trading against proprietary capital resulting in the conclusion of transactions in one or more financial instruments.

  • Ancillary Services: Foreign exchange services where these are connected to the provision of investment services; and Investment research and financial analysis or other forms of general recommendation relating to transactions in financial instruments.

  • Financial Instruments: Options, futures, swaps, forward rate agreements and any other derivative contracts relating to any of the following:

  • Securities, currencies, interest rates or yields, or other derivative instruments, financial indices or financial measures which may be settled physically or in cash;

  • Commodities that must be settled in cash or may be settled in cash at the option of one of the parties (otherwise than by reason of a default of other termination event);

  • Commodities that can by physically settled, provided that they are traded on a regulated market or on an MTF;

  • Commodities, not being for commercial purposes, if the commodities can be physically settled and have the characteristics of other derivative financial instruments, having regard to whether, inter alia, they are cleared and settled through recognized clearing houses or are subject to regular margin calls;

  • Financial contracts for differences.

Should you wish at any stage to contact us our number is +353-1-436 5206. Our registered offices are AvaTrade Financial Centre, Five Lamps Place, Amiens Street, Dublin 1, Ireland. Alternatively you may visit our website at www.avatrade.com. Should you wish to contact the Central Bank of Ireland, its address is P.O Box 559, Dame Street, Dublin 2.

  • CATEGORISATION

  • Under MiFID II we are required to categorise our clients in order to determine the correct level of investor protection and transparency. It is our policy to treat all of our clients as retail clients in

 

relation to the MiFID services that we provide unless retail clients upon request opt to be categorised as “professional clients”. Retail clients for whom we provide services in relation to Forex, CFDs, Options and Spread Betting will be afforded the highest level of protection available under MiFID.

via AvaTrade’s website and on-line trading platforms.

  • Information regarding orders placed and executed will be addressed personally to Customer through a customer specific account.

  • However, certain information will be provided generally on our website, such as general market recommendations and Customer hereby consents to receiving information not addressed personally to customer in that form.

  • Customer may also place orders via the phone with our dealing room. In the course of our dealings with you, you may place orders with us via our on-line trading platform in the languages which are posted on our website, which is updated with additional languages from time to time.

  • Where orders are placed by phone via the dealing room you may communicate with us in any one of the languages which are listed on the website.

  • All written communications from us to you will be in the language used to register your account via our website.

  • AUTHORISATION TO TRADE

  • AvaTrade is authorised to enter into Forex, CFDs, Options and Spread Betting contracts on an over-the-counter basis with Customer in accordance with Customer’s oral or written or computer instructions, subject to the terms of this Agreement and all annexes hereto.

  • On completion of the application form by Customer, AvaTrade will issue Customer with a secure password which is to be used with the chosen user-name of the Customer.

  • AvaTrade’s security systems are designed to ensure that any information provided to and from Customer is securely transmitted. Customer is obligated to keep passwords secret and is solely responsible for ensuring that third parties do not obtain access to the password or AvaTrade's trading facilities.

  • Customer agrees to be exclusively responsible for any instruction received electronically that is identified with Customer’s password and account number and for any electronic, oral and written instruction to AvaTrade from persons AvaTrade in its sole judgment, believes are apparently authorized by Customer.

  • If Customer’s account is titled as a joint account, AvaTrade is authorised to act on the instructions of any one owner, without further inquiry, with regard to trading on the account and the disposition of any and all assets in the account.

  • AvaTrade shall have no responsibility for further inquiry into such apparent authority and no liability for the consequences of any actions taken or omitted to be taken by AvaTrade in reliance on any such instructions or on the apparent authority of any such persons.

  • AvaTrade has the authority to require joint action by the owners of the account in respect of the account. AvaTrade may send all correspondences and documents in respect of the account to any one owner of a joint account.

  • AvaTrade has possession over the security of the account whether individual or joint.

  • If a death occurs to one or more of the owners of a joint account, AvaTrade shall be notified in writing and shown proof of a death certificate. All expenses due at the date of notification shall be charged to the account.

  • Up to the time valid written notification is provided to AvaTrade, each owner of a joint account is presumed to have an equal share in the joint account.

  • APPROPRIATENESS OF TRADING

  • Although AvaTrade issues general market recommendations, these should not be construed as personal recommendations or advice to trade with AvaTrade. As such we are under no obligation to assess the suitability or otherwise of the Customer trading Forex, CFDs, Options and Spread Betting with AvaTrade.

  • All trades entered into by Customer represent an independent decision by the Customer to trade with AvaTrade.

  • However, where the Customer decides to trade with AvaTrade we are required to assess your knowledge and experience of trading Forex, CFDs, Options and Spread Betting in order to determine the appropriateness of trading with respect to the financial instruments which AvaTrade provides. This information is captured on our application form.

  • If we consider on the basis of the information that you provide that trading in the contracts we offer is not appropriate for you, we shall warn you of this. Any such warning is not intended as investment advice and must not be relied upon as such.

  • Our obligation is to assess your knowledge and experience and not to assess the suitability of a given investment in your circumstances.

  • In some cases, if we consider that it is not in your best interests, we shall not be obliged to proceed with a transaction.

  • All trading is done subject to the Trading Conditions detailed on the AvaTrade website.

  • GOVERNMENTAL COUNTER PARTY INSTITUTION AND INTERBANKING SYSTEM RULES

  • All transactions under this Agreement shall be made in accordance with usage, rulings and interpretations of the counter party institution or other interbank market (and its clearing organization, if any) and with all applicable laws and regulations.

  • If any statute shall hereafter be enacted or any rule or regulation shall hereafter be adopted by any governmental authority, or a contract market or clearing organization which shall be binding upon AvaTrade and shall affect in any manner or be inconsistent with any of the provisions hereof, the affected provisions of this Agreement shall be deemed modified or superseded, as the case may be, by the applicable provisions of such statute, rule or regulation, and all other provisions of this Agreement and provisions so modified shall in all respects continue in full force and effect.

  • Customer acknowledges that all transactions under this Agreement are subject to the aforementioned regulatory requirements and Customer shall not thereby be given any independent legal or contractual rights with respect to such requirements.

  • MARGINS AND DEPOSIT REQUIREMENTS

  • Customer shall provide to and maintain with AvaTrade margin in such amounts and in such forms as AvaTrade, in its sole discretion, may require.

  • Such margin requirements may be greater or less than margins required by those banks or brokers with which trades are executed.

  • AvaTrade may change margin requirements at any time.

  • Customer agrees to deposit by immediate wire transfer, or other payment method acceptable to AvaTrade, such additional margin when and as required by AvaTrade and will promptly meet all margin calls in such mode of transmission as AvaTrade in its sole discretion designates.

  • AvaTrade may at any time proceed to liquidate Customer’s account and any failure by AvaTrade to enforce its rights hereunder shall not be deemed a waiver by AvaTrade to enforce its rights thereafter.

  • AvaTrade retains the right to limit the amount and/or total number of open positions which Customer may acquire or maintain at AvaTrade, and to increase margin requirements in advance of earnings or other news or events, with or without notice, either before such events or retroactively or at any other time that it deems at its sole discretion.

  • Orders must be placed allowing sufficient time to execute and to calculate margin requirements.

  • Profits deriving from a transaction shall be added to Customer's account as additional margin, as long as the transaction is open, and upon the closing of the transaction, as an addition to the available balance for withdrawal.

  • Losses deriving from a transaction shall be deducted from Customer's account.

OPTIONS

  • Options are contracts that give the buyer the right, but not the obligation, to buy (in the case of a Call Option) or to sell (in the case of a Put Option) a specified FX/CFD at a specified price (the “Strike”) at a specified time and date (the “Expiration”), from or to the seller of the option. These are commonly known as European style vanilla options.

  • The proceeds of the purchase or sale of an Option (the "Cost", or "Premium") will be immediately debited or credited to the cash balance of the account. At Expiration, Options that are in the money will be automatically closed out at intrinsic value, that is, in the case of Call Options, the amount by which the closing price of the specified FX/CFD exceeds the strike price, and in the case of Put Options, the amount by which the Strike exceeds the closing price of the specified FX/CFD. For long Call and short Put positions, the closing price will be the prevailing bid price of the underlying FX/CFD at Expiration; and for short Call and long Put positions, the closing price will be the prevailing ask (offer) price of the underlying FX/CFD, as determined by Ava in its sole discretion. Options that are not in the money will expire worthless.

  • The Customer acknowledges, recognizes and accepts that AvaTrade quotes variable spreads on Options. The Client is specifically made aware that variable option spreads are affected by actual market conditions, which are beyond AvaTrade’s control. AvaTrade does not guarantee any maximum or minimum quotable option spreads. There may be times when Options quotes are not available in some underlying FX/CFDs.

  • We allow you to perform various transactions, including in respect of options based on various indices that shall be defined by us from time to time (for example, index rates and stock and option rates), and to receive financial information and various other services as we shall determine in our sole discretion. Prior to effecting any transaction, we advise you to read the explanations that may be found on the website regarding each type of transaction. The rules of trade are set exclusively by AVA.

  • We will make available, by posting on HYPERLINK "http://www.avafx.com/"www.avafx.com HYPERLINK "http://www.avafx.com/" / HYPERLINK "http://www.avatrade.com/"www.avatrade.com HYPERLINK "http://www.avatrade.com/", the current price applicable to a share or index, and offer you the opportunity to submit a put or call position in respect of such share. Each position shall be for a specified expiry time. We expect that the current prices will be reasonably related to the actual prices of such shares available in the market. We make no warranty, express or implied, that the quoted prices represent prevailing quoted prices.

AVAPROTECT

  • AvaProtect is a risk management tool that offers protection against losses on a specific position for a chosen time frame in exchange for a fee paid at the time of purchase.

  • Customers may be offered AvaProtect at the time of opening positions, and at other times.

  • AvaProtect is only available via AvaTradeGO.

  • Each AvaProtect contract relates to a specific position (the "covered position") and is not transferable to other positions.

  • Each AvaProtect contract has a fixed Expiration Date and Time, or Term.

  • The fee paid for AvaProtect is based on the expected volatility of the underlying position over the period of the contract.

  • Fees paid for AvaProtect are deducted from an account's free cash balance at the time of purchase.

  • The fee paid for AvaProtect is non-refundable.

  • AvaProtect does not refund any overnight interest costs, commissions, or other fees if applicable.

  • If a customer purchases an AvaProtect contract for a position, then

  • If the customer realizes losses on a covered position prior to the AvaProtect Expiration date and time for any reason, including Stop Loss, AvaTrade will credit the account with the loss.

  • If the customer has unrealized losses on a covered position as of the time the AvaProtect Expiration date and time, AvaTrade will credit the account with that unrealized loss, based on the prevailing market price of replacing the protected position, in AvaTrade’s sole discretion. No action is required by the customer on the Expiration of AvaProtect to receive this credit, and the position remains open.

  • For the avoidance of doubt, AvaTrade will return realized losses on covered positions to accounts before any Negative Balance Protection is applied.

  • AvaProtect contracts have no value after the protected position is closed or after the Expiration date and time, whichever occurs first.

  • AvaProtect contracts have no impact on required margin, and accounts do not reflect any potential unrealized value of AvaProtect contracts

  • Customers are always required to maintain adequate margin or positions may be closed.

CUSTOMER ASSETS

  • Customer funds will be held in accordance with the ‘Client Asset Requirements’ issued by the Central Bank.

  • Interest is not payable by AvaTrade on client funds deposited by Customer.

  • All funds, securities, currencies, and other property of Customer which AvaTrade or its affiliates may at any time be carrying for Customer (either individually, jointly with others, or as a guarantor of the account of any other person,) or which may at any time be in its possession or control or carried on its books for any purpose, including safekeeping, are to be held by AvaTrade as security and subject to a general lien and right of set-off for liabilities of Customer to AvaTrade whether or not AvaTrade has made advances in connection with such securities, commodities, currencies or other property, and irrespective of the number of accounts Customer may have with AvaTrade.

  • AvaTrade may in its discretion, at any time and from time to time, without notice to Customer, apply and/or transfer any or all funds or other property of Customer between any of Customer’s accounts.

  • Customer hereby also grants to AvaTrade the right to pledge, re-pledge, hypothecate, invest or loan, either separately or with the property of other Customers, to itself as broker or to others, any securities or other property of Customer held by AvaTrade as margin or security.

  • AvaTrade shall at no time be required to deliver to Customer the identical property delivered to or purchased by AvaTrade for any account of Customer.

  • This authorization shall apply to all accounts carried by AvaTrade for Customer and shall remain in full force until all accounts are fully paid for by Customer or notice of revocation is sent by AvaTrade from its home office.

  • Any failure by AvaTrade to enforce its rights hereunder shall not be deemed a future waiver of such rights by AvaTrade.

  • AvaTrade is irrevocably appointed as attorney in-fact for Customer and is authorized, without notice to Customer, to execute and deliver any documents, give any notice and to take any actions on behalf of Customer, including the execution, delivery and filing of financing statements, that AvaTrade deems necessary or desirable to evidence or to protect AvaTrade’s interest with respect to any collateral.

  • In the event that the collateral deemed acceptable to AvaTrade is at any time insufficient to satisfy Customer’s indebtedness or other obligations to Ava, including obligations to provide margin hereunder, Customer shall promptly pay upon demand the entire amount of such deficit.

Client Assets held within and outside Ireland:

  • Any funds received by AvaTrade from Customer will be deposited in a client account with one of its appointed credit institutions within the E.U.

  • Our appointed credit institutions have confirmed to us in writing that they will designate accounts in such a way that sufficiently distinguishes the client account from any account containing funds belonging to the firm.

  • AvaTrade’s approved credit institutions have also confirmed in writing that they will provide daily statements in respect of client funds held.

  • Please be aware that the legal and regulatory regime of our approved credit institutions outside Ireland with which we place client funds are different to the laws applicable in Ireland.

  • Accordingly, in the event of default of the applicable credit institutions, client funds may be treated differently than they would be in Ireland.

  • By accepting these terms and conditions Customer hereby consents to client funds being held with credit institutions outside of Ireland.

Pooling:

  • Assets are held with our appointed credit institutions in a pooled client account.

  • A pooled client account is an account containing the funds of multiple clients and, therefore, the assets of one client are not physically segregated from those of another.

  • In the event of default by one of our appointed credit institutions, such a designation may prevent or delay our ability to control your assets.

  • AvaTrade performs daily reconciliations between pooled client funds and our internal records.

  • By accepting these terms and conditions Customer hereby consents to client funds being held in pooled accounts including our appointed credit institutions outside Ireland.

  • Default of Credit Institution and Monitoring:

  • In the event of default of one of our appointed credit institutions, AvaTrade does not accept responsibility and is not subject to any liability arising from losses to clients arising from such a default.

  • However, we conduct appropriate and continuing risk assessment of our appointed credit institutions in order to ensure that our appointed credit institutions are safe repositories.

  • We will supply the details of our appointed credit institutions on request to retail clients, including the names of those institutions and the client account details.

  • Where Customer does not wish AvaTrade to deposit funds with a particular credit institution we will return such funds to Customer as soon as possible.

Compensation:

  • AvaTrade is a member of the Investor Compensation Scheme, established under Irish law.

  • In the event that AvaTrade is unable to return money owed to clients, certain ‘eligible investors’ will be entitled to receive a portion of the moneys owed provided the loss is recognized by the Investor Compensation Scheme.

  • For the purposes of the scheme, retail clients will be eligible investors and will be entitled to compensation.

  • The amount which a retail client will be entitled to receive is the smaller amount of 90% of funds owed or €20,000.

  • However, please be aware that in the event that you request to be treated as a professional client and AvaTrade agrees, you will no longer be an ‘eligible investor’ for the purpose of the scheme and will not be entitled to compensation in the event of default by AvaTrade.

  • Pursuant to section 11.5 Customers trading on the AVA Direct platform agree to the transfer of full ownership of funds to AvaTrade for the purpose of securing or otherwise covering a required margin and as such the required margin will no longer be treated as belonging to the Customer. AvaTrade will deposit the required margin as collateral with its liquidity provider(s). These funds will not be registered in the customer’s name. Funds deposited by the Customer in excess of the required margin will be treated as client funds in accordance with the Client Asset Requirements.

CONFLICTS OF INTEREST

  • AvaTrade is required to maintain and operate effective organisational and administrative controls to take all reasonable steps to identify, manage, disclose and record conflicts of interest. In order to achieve this AvaTrade has established and implemented a Conflicts of Interest policy.

  • Where arrangements made by AvaTrade to manage conflicts of interest are insufficient to ensure, with reasonable confidence, that risks of damage to client interests will be prevented, AvaTrade shall clearly disclose to the client the general nature and the sources of the conflicts of interest before undertaking business on the client’s behalf.

  • A summary of AvaTrade’s Conflict of Interest Policy Is available on at http://www.avatrade.com/about-avatrade/legal-documentation

COMPLAINTS

  • In the event that you have any query and/or concern and/or issue and/or problem and/or reason to feel dissatisfied with any aspect of our service, in the first instance you should contact our customer services team, as the vast majority of issues can be dealt with at this level, via: http://www.avatrade.com/about-avatrade/contact-us HYPERLINK "http://www.avatrade.com/about-avatrade/contact-us".

  • If our customer services team is unable to resolve the matter or you feel that our service has not met your expectations and you wish to raise this issue as a formal complaint, you must complete a Complaint Form, which is accessible in the legal documents section of our website. The completed Complaint Form accompanied by adequate supporting evidence (as necessary) must be submitted to complaints@avatrade.com to be recorded as a formal complaint.

  • We will provide you with a regular written update on the progress of the investigation of the complaint at intervals of not greater than 20 business days;

  • We will attempt to investigate and resolve the complaint within 40 business days of having received the complaint;

  • Where the 40 business days have elapsed and the complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve the complaint.

  • Once an investigation of the complaint is completed, a Final Response shall be issued to the Client with the investigation’s outcome(s) together with any required explanations and any remedy measures the Company intends to take.

  • A Complaint will be deemed as resolved or settled where the Company has sent in writing a Final Response to the Client.

  • If you do not feel that your complaint has been resolved satisfactorily you are then able to refer your complaint to the Financial Services and Pensions Ombudsman (“FSPO”). The FSPO is an independent organisation that was established to resolve disputes between financial institutions and their customers.

  • Any referral to the FSPO must take place within six years of our Final Response to you, and you should also note that the FSPO may not consider a complaint until we have had the opportunity to address the complaint.

  • For additional information on the FSPO and the services it provides, please see its website at www.fspo.ie. Alternatively, you can contact the office on +353 1 567 7000 or write to: Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, Ireland.

LIQUIDATION OF ACCOUNTS AND PAYMENT OF DEFICIT BALANCES

  • In the event of (a) the death or judicial declaration of incompetence of Customer; (b) the filing of a petition in bankruptcy, or a petition for the appointment of a receiver, or the institution of any insolvency or similar proceeding by or against Customer; (c) the filing of an attachment against any of Customer’s accounts carried by AvaTrade, (d) insufficient margin, or AvaTrade’s determination that any collateral deposited to protect one or more accounts of Customer is inadequate, regardless of current market quotations, to secure the account; (e) Customer’s failure to provide us with any information requested pursuant to this agreement or any applicable law; or (f) any abuse of trading practices, manipulations and/or fraud by Customer or any other person authorized to use the account; or (g) any other circumstances or developments that we deem appropriate for its protection, and in AvaTrade’s sole discretion, it may take one or more, or any portion of, the following actions:

  • Satisfy any obligation Customer may have to us, either directly or by way of guaranty of suretyship, out of any of Customer’s funds or property in AvaTrade’s custody or control;

  • Sell any or purchase any or all Currency contracts, securities held or carried for Customer; and

  • Cancel any or all outstanding orders or contracts, or any other commitments made on behalf of Customer.

  • Any of the above actions may be taken without demand for margin or additional margin, without prior notice of sale or purchase or other notice to Customer, Customer’s personal representatives, heirs, executors, administrators, trustees, legatees or assigns and regardless of whether the ownership interest shall be solely Customer’s or held jointly with others.

  • Prior demand or notice of sale or purchase shall not be considered a waiver of AvaTrade’s right to sell or buy at any time in the future without demand or notice as provided above.

  • In liquidation of Customer’s long or short positions, AvaTrade may, in its sole discretion, offset in the same settlement or it may initiate new long or short positions in order to establish a hedge which in AvaTrade’s sole judgment may be advisable to protect or reduce existing positions in Customer’s account.

  • Any sales or purchases hereunder may be made according to AvaTrade’s judgment and at its discretion with any interbank or other exchange market where such business is then usually transacted or at a public auction or private sale, and AvaTrade may purchase the whole or any part thereof free from any right of redemption.

  • For Customer's protection, Equity or Net Liquidation Value of the Customer's trading account drops below the Minimum Margin Requirement, all of Customer's open transactions shall be automatically closed, whether at a loss or a profit.

  • For the AvaTrader and MetaTrader platforms, the Minimum Margin Requirement is equal to 50% of the Required Margin for Retail clients.

 

  • For the AvaTrader and MetaTrader platforms, the Minimum Margin Requirement is equal to 10% of the Required Margin for Professional clients.

 

  • For the AvaOptions platform, the Minimum Margin Requirement is equal to 50% of Required Margin.

 

  • If the amount in Customer's trading account is less than zero, Customer shall promptly notify AvaTrade and AvaTrade shall nullify the account.

 

  • Neither AvaTrade nor any of its subsidiaries, affiliates or agents shall be responsible for any loss or damage caused due to closing of positions in accordance with the above.

 

  • We provide you with negative balance protection for your Account. This means that your losses can never exceed your Equity.

 

 

  • Customer is aware that a part of AvaTrade’s revenues derives from the spread on each transaction. The spread is the difference between the bid & the ask price of the price quote on a transaction. The standard spreads for all instruments are listed on Trading Conditions & Charges link - http://www.avatrade.com/trading-info/trading-conditions.

 

  • AvaTrade may increase or decrease spreads on any or all instruments, at its sole discretion, at any time without notification due to various mitigating factors – market sentiment, news times or announcements, trading volumes, market volatility and/or additional internal or external factors. This may be effected on an individual client basis or for all clients simultaneously.

 

  • Where a customer requests a specific fee structure, a commission may be payable by Customer to open and close Forex, CFDs, Options and Spread Betting positions. Such commission payable will be debited from Customer's account at the same time as AvaTrade opens or closes the relevant Forex, CFDs, Options and Spread Bets.

 

  • Where we increase or introduce any new charges, we will post the changes on our website at least 7 days before they take effect.

 

  • We may also charge for incidental banking-related fees such as wire charges for deposits/withdrawals and returned check fees.

 

  • In certain circumstances additional fees may include such things as statement charges, order cancellation charges, account transfer charges, telephone order charges or fees imposed by any interbank agency, bank, contract, market or other regulatory or self-regulatory organisations arising out of AvaTrade’s provision of services hereunder.

 

  • Customer may incur additional fees for the purchase of optional, value added services we offer.

 

  • ROLLOVERS, OVERNIGHT INTEREST:

  • A daily financing charge may apply to each Forex, CFDs, Options and Spread Betting open position at the closing of AvaTrade’s trading day as regards that Forex, CFD, Options and Spread Bet.

  • If such financing charge is applicable, it will either be requested to be paid by Customer directly to AvaTrade or it will be paid by AvaTrade to Customer, depending on the type of Forex, CFDs, Options and Spread Betting and the nature of the position Customer holds.

  • The method of calculation of the financing charge varies according to the type of Forex, CFDs, Options and Spread Betting to which it applies. Moreover, the amount of the financing charge will vary as it is linked to current interest rates (such as LIBOR).

  • The financing charge will be credited or debited (as appropriate) to Customer's account on the next trading day following the day to which it relates.

 

  • AvaTrade reserves the right to change the method of calculating the financing charge, the financing rates and/or the types of Forex, CFDs, Options and Spread Betting to which the financing charge applies.

 

  • For certain types of Forex, CFDs, Options and Spread Betting, a commission is payable by Customer to open and close Forex, CFDs, Options and Spread Betting positions. Such commission payable will be debited from Customer's account at the same time as AvaTrade opens or closes the relevant Forex, CFDs, Options and Spread Bets.

 

  • Trades in CFDs and Spread Betting are linked to the market price of a certain base asset, including the market price of future contracts. A few days prior to the expiration date of the base asset to which the CFD and Spread Betting is linked, the base asset shall be replaced with another asset, and the quotation of the CFD and Spread Betting shall change accordingly.

  • CFDs and Spread Betting does not have an expiration date.

  • Trades in CFDs and Spread Betting are continuous and the base assets to which they are linked vary from time to time.

  • AvaTrade reserves the right to determine the base asset to which CFDs and Spread Betting is linked, the date of replacement of the base asset, and the replacement conditions.

  • Following the replacement of the base asset, the quotation of the CFDs and Spread Betting shall be adjusted, and the Customer's account shall be credited or debited, as applicable, in accordance with the difference in quotations created due to the replacement of the base asset.

  • The difference in quotations between the base assets is affected by the difference in rates between selling and buying of such assets in the market, and therefore the revaluation of selling and buying transactions shall be in different values.

  • Customers will incur costs in relation to the Spread Cost in closing the Old contract and Opening the New Contract and a Standard Overnight Interest charge.

  • In most cases, the debits shall be higher than credits.

  • Any open transaction held by Customer at the end of the trading day as determined by AvaTrade or over the weekend, shall automatically be rolled over to the next business day so as to avoid an automatic close and physical settlement of the transaction.

  • Customer acknowledges that when rolling over such transactions to the next business day, overnight interest may be either added or subtracted from Customer's account with respect to such transaction.

  • The overnight interest amount shall be determined by AvaTrade from time to time, in AvaTrade's absolute discretion.

  • Customer hereby authorizes AvaTrade to add or subtract the overnight interest to or from Customer's account for any open transaction that have accrued overnight interest, in accordance with the applicable rate thereto, each day at the time of collection specified on the trading platform for each individual instrument, as applicable.

  • Full information related to applicable charges can be found at HYPERLINK "http://www.avatrade.com/trading-info/trading-conditions"Trading Conditions and HYPERLINK "http://www.avatrade.com/trading-info/trading-conditions" HYPERLINK "http://www.avatrade.com/trading-info/trading-conditions"Charges

COMMUNICATIONS, STATEMENTS AND CONFIRMATIONS

  • Reports, statements, notices, trade confirmations, and any other communications will be posted online and may be transmitted to such address as Customer may from time to time designate in a written or electronic communication to AvaTrade.

  • Customer is responsible for alerting AvaTrade to any change in its e-mail address.

  • Communications are deemed received when made available to Customer by AvaTrade, regardless of whether Customer actually accessed the statement.

  • Customer will be able to generate daily, monthly and annual account statements detailing transaction activity, profit and loss statements, open positions, margin balances, account credits and debits.

  • Customer understands that it must carefully review the reports relating to Customer’s trading posted online by AvaTrade.

  • Reports of the confirmation of orders and statements of accounts for Customer posted online by AvaTrade shall be deemed correct and shall be conclusive and binding upon Customer if not objected to within two business days of the posting online.

  • Objections may be made initially by email or by telephone, but must be confirmed thereafter in writing.

  • If Customer becomes aware of an error with respect to any report or statement, such as amounts erroneously credited to Customer, Customer shall immediately inform AvaTrade and is responsible to return such amount to AvaTrade, and if AvaTrade becomes aware of such occurrence, AvaTrade is expressly authorized to correct such error by correcting such report or statement, and, if applicable, treating this as a Deficit Balance.

  • Customer declares that by providing its registration data to AvaTrade it hereby consents to, AvaTrade, its subsidiaries, affiliates and agents sending, and Customer receiving, by means of telephone, facsimile, SMS or e-mail, communications containing content of a commercial nature relating to Customer's use of the trading platform, including information and offers from AvaTrade or third parties that AvaTrade believes Customer may find useful or interesting, such as newsletters, marketing or promotional materials.

  • Customer acknowledges that AvaTrade does not have to separately obtain Customer's prior consent (whether written or oral) before distributing such communications to Customer, provided that AvaTrade shall cease to distribute such communications should Customer notify AvaTrade in writing that Customer no longer desires to receive such commercial communication.

  • Client statements can be generated by the client at any time on the on-line trading platform. These statements will record the time the order was executed and the balance of their account. Our internal records will state the time the order was requested from the client.

  • AvaTrade will also provide the client with a statement on an annual basis outlining the details of funds held by the firm for the client at end of the period covered by the statement. Statements will also show all charges applied during the period covered by the statement, if any.

  • Real time access to each client’s account showing transactions, the time orders were filled and the balance on the client’s account will also be available to customers.

DISCLAIMER OF WARRANTIES / LIMITATION OF LIABILITY

  • AvaTrade and/or any of its subsidiaries, affiliates or agents shall not be responsible for any loss or damage caused, directly or indirectly, by any events, actions or omissions beyond the control of AvaTrade including, without limitation, loss or damage resulting, directly or indirectly, from any delays or inaccuracies in the transmission of orders and/or information due to breakdown or failure of transmission or communication facilities, or electrical power outage.

  • Neither AvaTrade nor any of its subsidiaries, affiliates or agents warrants that the trading platform or any services provided (including Third Party Licenses) will be available without interruption or will be error free and such trading platform and services are being provided "AS IS" without any representation or warranty of any kind whatsoever except as otherwise set forth herein.

  • Under no circumstances shall AvaTrade or any of its subsidiaries, affiliates or agents be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, AvaTrade’s trading platform or services (including Third Party Licenses) including but not limited to lost profits, loss of business, trading loss, loss of data or use of data, any unauthorized access to, alteration, theft or destruction of Customer's computers, computer systems, data files, programs or information, or costs of procurement of substitute goods or services.

  • Customer agrees that this section represents a reasonable allocation of risk, that this section is an essential element of this Agreement and that in its absence; the economic terms of this Agreement would be substantially different.

  • This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if AvaTrade or any of its subsidiaries, affiliates or agents has been advised of the possibility of such damage.

  • Neither AvaTrade nor any of its subsidiaries, affiliates or agents has liability or duty of indemnification related to unusable data, lost or corrupt Customer transactions or data, by whatever means, in whatever form.

  • This limitation of liability additionally eliminates any duty or liability on the part of AvaTrade or any of its subsidiaries, affiliates or agents related to unusable data, lost or corrupt Customer transactions or data, resulting in part or in whole from third-party software or networking goods or services or from internet related problems or from actions or events outside of AvaTrade's control.

  • AvaTrade and its subsidiaries, affiliates and agents disclaim any and all liability resulting from or related to any breach of internet security or disruption, distortions or delays of Customer's connections to the internet, due to any reason.

  • As OTC is not an exchange traded market, prices at which AvaTrade deals at or quotes may or may not be similar to prices at which other OTC market makers deal at or quote.

  • Should a quoting or execution error occur, which may include, but are not limited to, a mistype of a quote, a quote that is not representative of fair market prices, an erroneous price quote from a dealer or erroneous price quote due to failure of hardware, software or communication lines or systems or inaccurate external data feeds provided by third-party vendors, AvaTrade will not be liable for the resulting errors in account balances. Without derogating from the above, in the event that transactions shall be closed or opened based on the Erroneous Quote, AvaTrade’s trading room attempts to recognize such event and to act promptly to reset such event. Customer acknowledges that the reset process may take time, during which Customer may not be able to use its trading account, and outstanding orders may not be executed.

  • In case AvaTrade will identify an erroneous quote or an outdated quote, it may offer the Customer an alternative quote or alternatively to continue the transaction, all at the sole discretion of AvaTrade.

  • Customer further acknowledges that Ava, its subsidiaries, affiliates and agents shall not be liable for any loss or damage caused due to or in connection with such reset process.

Third Party Licenses:

  • If any third party software is included within or embedded in the AvaTrade website or online trading platform, then such embedded third party software shall be provided subject to the terms of this Customer Agreement which apply to the online trading platform.

  • Customer shall fully comply with terms of any Third Party Licenses that we provide from time to time.

  • We provide no express or implied warranty, indemnity or support for the Third Party Licenses, and will have no liability related thereto.

  • "Third Party Licenses" means licenses from third parties governing third party software embedded or used in the trading platform.

FOREX, CFDs, OPTIONS AND SPREAD BETTING FLUCTUATION RISK

  • If Customer directs AvaTrade to enter into any Forex, CFDs, Options and Spread Betting transaction:

  • Any profit or loss arising as a result of a fluctuation in Forex, CFDs, Options and Spread Betting will be entirely for Customer’s account and risk;

  • All initial and subsequent deposits for margin purposes shall be made in U.S. Dollars, EUROs, Great British Pounds or Japanese Yen in such amounts as AvaTrade may in its sole discretion require; and

  • AvaTrade is authorized to convert funds in Customer’s account for margin into and from such foreign currency at a rate of exchange determined by AvaTrade in its sole discretion on the basis of the then prevailing money market rates.

INDEMNIFICATION

  • Customer agrees to indemnify and hold AvaTrade, its subsidiaries, affiliates, agents, employees, agents, successors and assigns ("Ava Indemnities”) harmless from and against any and all liabilities, losses, damages, costs and expenses, including attorney’s fees, incurred by any of AvaTrade indemnities arising out of Customer’s failure to fully and timely perform Customer’s obligations herein or under any Third Party License or should any of Customer's representations and warranties fail to be true and correct.

  • Customer also agrees to pay AvaTrade indemnities promptly all damages, costs and expenses, including attorney’s fees, incurred in the enforcement of any of the provisions of this Agreement and any other agreements between AvaTrade and Customer.

  • In addition to any limitations of liability specified elsewhere in this Agreement, AvaTrade indemnities shall not be held liable and are released from all claims and losses incurred in such regard if the claim or loss was caused or contributed to by:

  • The actions or omission to act on the part of Customer,

  • Any act or omission by any person obtaining access to Customer's account, whether or not Customer has authorized such access or not,

  • System malfunction, equipment failure (whether Customer's equipment or AvaTrade’s equipment), system interruption or system unavailability,

  • Delays, failure or errors in implementing any instruction,

  • Inaccurate or incomplete instructions received by AvaTrade’s from Customer, or

  • Any reliance or use by Customer or any other third party with access to Customer's account of any financial and market data, quotes, news, analyst opinions, research reports, graphs or any other data or information whatsoever available through the trading platform or any Third Party License, whether to complete a transaction on the trading platform or for any other purpose whatsoever.

  • AvaTrade shall be entitled to setoff Customer's liabilities under this section from Customer's account.

MARKET ABUSE AND MANIPULATION

PROHIBITION ON ARBITRAGE AND MANIPULATION

  • AvaTrade does not permit the practice of arbitrage when trading and strictly forbids any form of manipulation of its prices, execution, and platform or making transactions based on errors, omissions or misquotes on the AvaTrade platform.

  • Price latency, connectivity delays, and price feed errors sometimes create a situation where the prices displayed do not accurately reflect market rates. The concept of arbitrage and "scalping", or taking advantage of these Internet delays, cannot exist in an OTC market where the client is buying or selling directly from the market maker.

  • Any transactions that rely on price latency or price feed errors may be subject to intervention which includes the right to void any transactions which AvaTrade has determined to be a result of any of these practices, revocation of profits, widening of spreads, block of trading and any other necessary corrections or adjustments on the account without prior notice.

  • If AvaTrade suspects or has reason to believe that Customer has abused the terms and conditions by hedging positions internally (using other trading accounts held with AvaTrade) or externally (using other trading accounts held with other brokers), AvaTrade reserves the right to cancel any trades or profits associated with Customer’s account(s).

MARKET ABUSE

  • AvaTrade may hedge our liability to you by opening analogous positions with other institutions or in the underlying market. The result of our doing this is that when you trade with us your trades can, through our hedging, exert a distorting influence on the underlying market for that index, in addition to the impact that it may have on our own prices. This creates a possibility of market abuse.

  • Customer represents and warrants, and agrees that each such representation and warranty is deemed repeated

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